Returns & Exchanges

We want you to love your ShopSimon finds, but if you are not completely satisfied, we offer a 30-day return window for most items in their original, unworn condition. Please note that certain final sale items and intimate apparel are excluded from our standard return policy.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing