Frequently Asked Questions

Everything you need to know about shopping with ShopSimon.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.

What payment methods do you accept?

ShopSimon accepts all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.

Are your products ethically sourced?

We are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and environmental safety standards.